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Methodist Hospitals Patient Rights
Download The Joint Commission Speak Up Rights Brochure
PATIENT RIGHTS
1) You have the right to impartial access to quality care and treatment consistent with available resources and generally accepted standards regardless of race, religion, sex, national origin, sexual orientation, ethnicity, handicap or sources of payment for care. You also have the right to have your cultural, spiritual, emotional and psychological needs addressed, and to be respected for your personal values, beliefs and preferences. You have the right to be informed, whenever possible, of your rights
before care is furnished or discontinued.
2) You have the right to effective communication services, including translation and interpretation, and you have the right to consideration of any special needs that relate to vision, hearing, speech, language and cognition impairment.
3) You have the right to safe and competent care, treatment and services, regardless of your ability to pay, insofar as it is compatible with the law, and within the scope of the hospital’s Mission, and its ability to provide.
4) You have the right to have your personal physician and a family member or representative of choice notified whenever you are admitted to the hospital.
5) You have the right to know the names and titles of all persons who provide care to you from admission to discharge, and to be informed of the reason for any proposed change in professional staff responsible for your care. With each shift change, names and titles of your bedside caregivers will be visibly posted in your room.
6) You have the right to know the immediate and long-term financial implications of treatment choices, insofar as they are known, and you have the right to receive within a reasonable period of time, an explanation of the hospital’s statement of charges for services rendered.
7) You have the right to receive pastoral and spiritual care and/or services.
8) You have the right to be informed about your diagnosis, prognosis, treatment and services, including plan of care and unanticipated outcomes, in language and words you can understand.
9) You have the right to have your valid advance directives honored to the fullest extent possible whenever they are presented. If you do not have advance directives but wish to learn about them, or if you wish to complete an advance directive(s), you have the right to obtain assistance from appropriate hospital representatives.
10) You have the right to continuity of care, and the right to be informed of realistic and available options when hospital care is no longer appropriate.
11) You have the right to have your pain managed according to the highest standards of competent medical practice.
12) You have the right to a safe and secure environment for yourself, your property, and your visitors.
13) You have the right to protection from neglect and abuse by hospital staff, students, volunteers, other patients, visitors and family members. If ever you feel protection is needed, you have the right to receive information regarding advocacy and protective services.
14) You have the right to be free from restraints of any form that are not medically necessary and in accordance with the law, or are used as a means of coercion, discipline, convenience, or retaliation by staff.
15) You have the right to every consideration to preserve your privacy, safety, security, and personal dignity. Discussions of care, consultation, examination and treatment will respect that right. You also have the right to telephone privacy.
16) You have the right to review records pertaining to your care, and to have that information explained and interpreted as necessary, except where restricted by law. You have the right to request amendment to, and receive disclosure of, your health information.
17) You have the right to confidentiality in the handling of your health information except when reporting is required by law, as in suspicion of abuse or public health hazards.
18) You have the right to have recording or filming of your care and treatment done only with your written consent, and then, only in accordance with the law and hospital policy.
19) You have the right to review the Code of Organizational Ethics and, if you or your family has ethical concerns relating to your care and treatment, you have the right to assistance from the Bioethics Committee.
20) You have the right to issue a complaint freely, and to have your complaint promptly investigated and satisfactorily resolved. You are entitled to information regarding your right to file a complaint with State authority without risk of coercion, discrimination, reprisal, or unreasonable interruption of care, treatment and services.
21) You have the right to receive support from the hospital Patient Advocate whenever you have hospital-related problems or concerns.
22) You have the right to the extent permitted by law, to be transferred to another institution when you so request, or when it is a medical necessity. Should that occur, you will receive a thorough explanation and complete information pertinent to the transfer, including risks, benefits and alternatives.
23) You have the right to make your wishes known regarding end-of-life treatment and organ donation, and to have those wishes honored within the limits of the law.
24) You have the right to be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising your access to services.
25) You have the right to be informed when you so desire, of hospital relationships with educational institutions, other health care providers, and payors that might influence your care and treatment.
26) You have the right to be involved in decisions about your plan of care, treatment and services provided. To the extent provided by law and regulation, you have the right to refuse any recommended treatment. You will be informed of the effect any specific refusal will have upon your health.
27) You have the right to have your family involved in decision making processes whenever you are unable to make your own decision about care and treatment.
PATIENT RIGHTS (Psychiatric)
1) You have the right to be fully informed of the current and future use and disposition of products of special observation and audiovisual techniques such as one way vision mirrors, tape recorders, closed circuit video or audio monitors, movies, photographs or video recordings.
2) You have the right when refusing treatments, to seek appropriate legalalternatives or orders of involuntary treatment, or in accordance with professional standards, to terminate the relationship with treatment team (facility) upon reasonable notice.
3) You have the right to withdraw informed consent at any time.
4) You have the right to the rules and regulations of the facility applicable to staff conduct.
5) You have the right to the discharge plan designated to meet your needs for follow up care or services.
6) You have the right to send or receive mail, provided there are not violations of federal, state, or local laws.
7) You have the right to conduct personal telephone conversations unless clinically contraindicated in the individualized treatment plan.
8) You have the right to request, at your own expense, the opinion of a consultant.
9) You have the right to request a review of your individualized treatment plan.
10) You have the right to access legal or religious counsel without regard to visiting schedules.
11) You have the right to reasonable time and space for visiting family or other social supports unless such visits are clinically contraindicated. The age of visitors may be a limiting factor, but not absolute if provisions for visiting are possible.
13) You have the right to request limitations in who may visit or inquire as to your status as a patient.
14) You have the right to have staff knock/announce themselves appropriately when entering private areas.
15) You have the right to initiate a complaint or grievance procedure, and by appropriate means, to request a hearing or review of the complaint.
PATIENT RESPONSIBILITIES
1) You have the responsibility to provide complete and truthful information regarding your health, including present complaints, past hospitalizations, and medication used.
2) You have the responsibility to follow the instruction of your caregivers, and to accept any consequences which result from your failure to do so.
3) You have the responsibility to report any concerns or changes in your condition.
4) You have the responsibility to ask questions whenever you do not understand what you have been told, or what is happening.
5) If you have an advance directive, you have the responsibility to provide a copy to the hospital.
6) You have the responsibility to inform your physician and any other appropriate healthcare providers if you anticipate difficulty in following your prescribed treatment.
7) You have the responsibility to follow the organization’s rules and regulations.
8) You have the responsibility to meet your financial obligation to the hospital. That responsibility includes the provision of information necessary for filing insurance claims, and cooperation with the hospital when other payment arrangements are necessary.
9) You have the responsibility to be respectful and considerate of the rights and property of other patients, and of all caregivers, staff, and volunteers.
Code of Organizational ethics
Methodist Hospitals has a Code of Organizational Ethics designed to formally recognize our responsibilities to patients, families, employees, volunteers, physicians, payors, educational institutions, and the communities we serve. We are dedicated to the principle that all who come through our doors deserve to be treated professionally and competently, with dignity, respect, courtesy, and ompassion.
The Code of Organizational Ethics addresses:
Quality Patient Care Respect for the Patient Resolution of Patient Care Conflicts Fair Billing and Marketing Practices Admission, Transfer and Discharge Protective Services Conflict of Interest Confidentiality
A complete copy of the Code of Organizational Ethics is available upon request by calling 219.886.4523.
You can also download a copy of the Patients Rights and Responsiblities.
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