Methodist Hospitals seeks to deliver the highest level of care, based on the unique needs of each patient. We respect and value the privacy and personal dignity of our patients, and support patients’ rights to receive considerate, respectful care regardless of race, spiritual, cultural or personal beliefs, gender, or any other status as protected by law.
Patients (or patient’s representative as allowed under State law) have the right to:
• Participate in the development and implementation of his/her plan of care.
• Make informed decisions regarding his/her care. This includes being informed of his/her health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right is not a mechanism to demand the provision of treatment or services deemed medically unnecessary to inappropriate.
• Formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
• Have a family member or representative of his/her choice and his/her own physician notified promptly of his/her admission to the hospital.
• Personal privacy.
• Receive care in a safe setting.
• Be free from all forms of abuse or harassment.
• Confidentiality of his/her clinical records.
• Access information contained in his/her clinical records within a reasonable time frame. The hospital will not frustrate the legitimate efforts of individuals to gain access to their own medical records and will actively seek to meet the requests as quickly as the record keeping system permits.
• Be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
• Be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising his/her access to service.
• Know the professional status of any person providing his/her care/services.
• Know the reasons for any proposed change in the Professional Staff responsible for his/her care.
• Know the reasons for his/her transfer either within or outside the hospital.
• Know the relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care.
• Access the cost, itemized when possible, of services rendered within a reasonable period of time.
• Informed of the source of the hospital’s reimbursement for his/her services, and of any limitations which may be placed upon his/her care.
• Have pain treated as effectively as possible.
• Receive visitors according to the Patient Visitation policy, including:
- The right to be informed of any clinical restriction or limitation on visitation rights.
- Subject to patient consent, the right to receive visitors whom he/she designates, including, but not
limited to, a spouse, a domestic partner (including same sex partner), another family member, or a
friend; and the right to withdraw or deny such consent at any time.
- Visitors are not restricted, limited, or otherwise denied visitation privileges on the basis of race,
color, national origin, religion, sex, gender identify, sexual orientation, or disability.
- All visitors have full and equal visitation privileges consistent with patient preferences.
• The patient’s family has the right of informed consent of donation of organs and tissues.
In addition to the rights listed above, Psychiatric patients (or legal surrogate decision maker) have the right to be fully informed of:
• The current and future use and disposition of products of special observation and audiovisual techniques such as one way vision mirrors, tape recorders, closed circuit video or audio monitors, movies, photographs or video recordings.
• The responsibility of the treatment team (facility), when the patient refuses treatments, to seek appropriate legal alternatives or orders of involuntary treatment, or in accordance with professional standards, to terminate the relationship with the patient upon reasonable notice.
• The right to withdraw informed consent at any time.
• The rules and regulations of the facility applicable to his/her conduct.
• The discharge plan designed to meet his/her needs for follow up care/services.
• The right to send or receive mail provided there are no violations of federal, state, or local laws.
• The right to conduct personal telephone conversations unless clinically contraindicated in the individualized treatment plan.
• The right to request, at his/her own expense, the opinion of a consultant.
• The right to request a review of his/her individualized treatment plan.
• The right of access to legal or religious counsel without regard to visiting schedules.
• The right to reasonable time and space for visiting by family or other social supports unless such visits are clinically contraindicated. The age of visitors may be a limiting factor but not absolute if provisions for visiting are possible.
• The right to request limitations in who may visit or inquire as to his/her status as a patient.
• The right to have staff knock/announce themselves appropriately when entering his/her private area.
• The right to initiate a complaint or grievance procedure and the appropriate means of requesting a hearing or review of the complaint.