February 06, 2013 2:34 pm • Linda Hadley | Methodist Hospitals Director of Marketing and Corporate CommunicationsGARY | Methodist Hospitals was recognized as Health Care Organization of the Month in January, by the Studer Group, one of the nation’s most respected health care consultancies, for the hospitals’ accomplishments and improvements in patient experience.
“The strides made by Methodist Hospitals in creating positive patient experience over the past three years have been truly remarkable, and we wanted to recognize them for the hard work and commitment it takes to achieve this kind of result,” said Quint Studer, Studer Group founder and CEO. Through its partnership with Studer Group, Methodist Hospitals had the largest year on year improvement in patient satisfaction scores among the more than 800 hospitals that work with Studer Group.
Ian McFadden, CEO & President of Methodist Hospitals, implemented a culture of excellence after executing a financial turnaround in 2009. Rebuilding a culture of collaboration and excellence, Methodist implemented processes that helped employees reconnect to their passion and purpose, and that made creating a positive experience for patients and families the most important priority for all staff. Methodist Hospitals also provides all employees with ongoing training and practice, along with appreciation programs for the positive results. Model of Care and Conduct behaviors are now part of performance evaluations.
About Methodist Hospitals Methodist Hospitals is a community-based, not-for-profit health system with two full-service acute care facilities that has been leading the way to better health for residents of Northwest Indiana for almost 100 years. Methodist Hospitals offers a number of award – winning programs, including its Neuroscience, Oncology and Heart and Vascular Institutes, Center for Bariatric Surgery and Women’s Health program. Its range of services also includes Emergency services, Orthopedics, comprehensive Rehabilitation services and Home Health Services.
About Studer Group Studer Group® was founded in 2000 and has grown to an organization working with over 800 healthcare organizations in the U.S. and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial outcomes.